Case studies
Production systems behind the numbers: OCR pipelines, WhatsApp Cloud API engines, omnichannel CRM dispatch and workforce scheduling. Each one starts with an operational bottleneck and ends with a measured result.
- case studies
- 7
- domains
- 2
- featured
- 1
CRM & Sales
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CRM & Sales
Menses : One Inbox for AI Bot and Customer Service
Web & CRM Specialist
A shared WhatsApp inbox for PT Dami Sariwarna’s Menses brand, where an AI Bot answers common questions and hands over to the team when a customer needs a human.
Customer chat → AI Bot answers → Agent handoff → CRM pipeline
- First response time
- 30 Mins -> 5 Mins
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CRM & Sales
Ramatama Tours – Travel Management System (TMS)
Business Process Analyst & Laravel Developer
A centralized travel management system that connects Ramatama's sales, operations, and finance teams, from customer request and quotation to booking, document issuance, invoicing, and payment.
Customer & Lead → Quotation & Approval → Order → Booking & Fulfillment
- Booking processing time
- 5 Mins
- Order visibility
- 100%
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CRM & Sales
Meta Ads & Digital Sales Dashboard
Lead System & Web Developer
Marketing teams often have to review multiple data points separately, making it difficult to understand which campaigns and creatives are actually contributing to customer acquisition and sales.
Planning → Develop → Launch
- Centralized Meta Ads Performance Tracking
- 100%
- Historical Performance Visibility
- 90 Days
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