CRM & Sales
Case study · Business Process Analyst & Laravel Developer
Ramatama Tours – Travel Management System (TMS)
A centralized travel management system that connects Ramatama's sales, operations, and finance teams, from customer request and quotation to booking, document issuance, invoicing, and payment.
- Booking processing time
- 5 Mins
- Order visibility
- 100%
In production
Screens from the live system
Architecture & workflow
How work moves through the pipeline
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01
Customer & Lead
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02
Quotation & Approval
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03
Order
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04
Booking & Fulfillment
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05
Issuance & Documents
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06
Invoicing & Payments
01 · Operational bottlenecks
The challenge
Ramatama's teams worked across disconnected tools and manual workflows. Data was fragmented, order status was hard to see, booking deadlines were missed, follow-ups were delayed, and the finance team struggled to track outstanding payments.
02 · Architecture & implementation
The solution
I analyzed the end-to-end business process and built a Laravel-based TMS used by sales, operations, and finance. Requests flow into quotations with B2B approval, become orders and bookings with time-limit monitoring, move through ticket and document issuance, and close with invoicing and payment tracking. Every step is logged, and each team sees the tasks and deadlines that matter to them.
03 · Measured outcome
The result
All three teams now work from one source of truth. Booking deadlines are monitored automatically, order status is visible at every stage, and management gets business dashboards and operational reports without compiling data by hand.
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