Digital Experience
Case study · Web Developer & Business System Consultant
Baitussalam Mandiri – Travel & Umrah Website
Baitussalam Mandiri needed a digital platform to present its Umrah and Hajj programs while making it easier for prospective pilgrims to explore packages, access information, and start the booking or inquiry process online.
- Integrated Travel Website
- 1
- Digital Booking & Inquiry Channels
- 3+
- Customer Conversion Touchpoints
- 3
In production
Screens from the live system
Architecture & workflow
How work moves through the pipeline
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01
Travel Program Discovery
-
02
Package Exploration
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03
Package Detail
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04
Booking / Cart
-
05
WhatsApp Inquiry
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06
Customer Follow-up
01 · Operational bottlenecks
The challenge
Baitussalam Mandiri needed a digital platform to present its Umrah and Hajj programs while making it easier for prospective pilgrims to explore packages, access information, and start the booking or inquiry process online.
02 · Architecture & implementation
The solution
Developed a responsive travel website with structured Umrah and Hajj program pages, package/product presentation, booking flow, WhatsApp inquiry integration, and content sections for company and pilgrimage information. The website was designed to provide a clearer digital customer journey from discovering a program to making an inquiry or booking.
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