Skip to content

Field notes from the ops floor

Queue reliability patterns, CRM architecture and production post-mortems, written from running customer operations, not from theory.

articles
2
topics
2

Featured note

Systems & CRM · 7 min read

Running Meta Ads and getting plenty of WhatsApp chats, but sales stay flat? The problem usually isn't the ads. It's what happens after the click. This article breaks down the five places where leads quietly leak, and how a connected system of landing page, WhatsApp, AI agent, CRM, and analytics turns more of them into paying customers.

Slamet Rivai · 23 Oct 2026

Browse by topic

Planning an ops restructure, CRM overhaul or automation project?

Tell me where the bottleneck is. Send a message and I'll reply by email.

Send an inquiry

Let's talk operations

Tell me what you're working on: a role, a project or an advisory need. I'll reply by email.

Only used to reply to you.

Message sent

Thanks, . Your message is in my inbox. I'll reply to .

From